FAQ

Where will my order ship from?

We try to ship our most popular items from within the U.S. or Canada, however sometimes our products tend to go viral and we run out of stock in which case we will ship from our warehouse in China.


How long will it take for you to send my order?

We will process your order in 12-24 hours. We wait this long just in case you change your mind, because once we send your order we are no longer able to refund you if you change your mind.

Once we process your order, it will usually be shipped within a day. If you haven't received a tracking number after 2 business days, please contact us via email and we can provide you with a tracking number manually.


How long will shipment take?

If your items are available in the U.S. or Canada, you will get it delivered in 5 to 10 days.

If they were sent via standard shipping you will receive your shipment in approximately 15-30 days depending on the speed of the shipping service. Over 80% of our standard shipping customers receive their standard shipping orders on average in 17 days.


Why hasn't my tracking been updated in a while?

Sometimes customers get concerned because their tracking status has not been updated for 5-10 days since it said it was leaving customs, or processed in a parcel center.

This is perfectly normal, it means your item is now on board a shipping transport. Our couriers don't update the tracking status once the package is on board a transport ship (because there is not really much to update).

The tracking will only be updated when UPS picks up the parcel from the ship to deliver it to you locally in the U.S. or Canada. This can take 2-5 days.

If it hasn't updated, it just means it is still on the ship on its way to you! It will get there, our NON-Express delivery service might take a few days, but delivers our parcels with great consistency.

If you are still concerned with your order, send us an email and we will be happy to take a look and give you a detailed status update.


My package says it hasn't left China yet

If your tracking reads that it has been processed through a facility it means the package has left the country and is on board the ship. The time it takes to get to the destination country varies. We have some customers who receive their shipments within 7 days, and others that take up to 25-30 days depending on the season.


Despite any concerns you may have, know you are in great hands with EmporiumOne and we promise to take care of you, our customer.


Thank you for your understanding and we look forward to serving you!